? Frequently Asked Questions

Ordering

Do you have a minimum order value?

NO, you can order as much or as little as you like

Shipping and delivery

When I place my order, how soon we my order be shipped?

We aim to ship all the orders placed before 1PM (GMT+1) the same day. We asked your understanding that during peak moments it may take longer.

Which Courier do you ship your products with?

All parcels will be shipped with UPS and You’ll receive an email with a track and trace code.

What are the delivery times for shipping to my country?

Please see below the indicated transit times of UPS to European Countries:-

1 Day –  Netherlands, Belgium, Germany

2 Days – United Kingdom, Ireland, France, Italy, Austria, Switzerland, Denmark, Sweden

3 Days – Spain, Poland, Czech Republic, Portugal, Croatia

4 Days – Norway, Lithuania, Romania, Estonia

5 Days – Hungary, Slovakia,

6 Days+ – Bulgaria, Greece, Latvia

What are the costs for shipping via UPS?

The price for shipping depends on the country of destination, however it can range between 10.00 and 35.00 – this will be automatically added at checkout.

Size tables

Where do I find the sizing information?

Please click the below links to see the following size charts and tables:-

SIZES COMPARED TO INTERNATIONAL WOMEN SIZE

WOMEN SIZES MEASURED IN CM’S

WOMEN HOSIERY IN CM’S

WOMEN PANTIES AND SUSPENDERS

JUNIOR COSTUME SIZES (model No.. starts with a J)

TODLER & KIDS COSTUMES (model number starts with a C)

TODLER & KIDS HOSIERY

MEN COSTUMES

Product returns

Can I return an item if there is a problem?

Amitrice stands behind the quality of every item it sells. It will accept returns for items that were delivered damaged or that were not included in a customer’s order at no charge, subject to the following conditions. Unless otherwise specified, all claims for discrepancies, shortages, or damages must be made within fourteen (14) days after the item shipped.

Closeout and discontinued items are not subject to return because they are purchased “as is” at a significant discount. Amitrice does not guarantee sales and will not accept returns that are not a result of either discrepancies or damage incurred during manufacturing or shipping. No claims will be accepted on hygiene goods, used goods or on goods damaged after their receipt by the customer.

How do I got about returning an item?

All returns must be authorized in advance. To obtain authorization, contact customer service at hello@amitrice.co.uk. Goods returned without authorization will be shipped back at the customer’s expense and will not be credited.

Upon receipt and verification of the return, Amitrice will credit the value of the return towards future orders. All items returned to Amitrice must arrive in original condition, in their original packaging, with no pricing stickers, holes, or other alterations, or the return will be rejected. Merchandise approved for returns must be delivered to Amitrice within 15 days of approval or the return authorization will be voided.

Payment Methods

What methods of payment do you currently accept?

Any customer within the EU can pay using their Paypal Account, Credit Cards, Debit Cards, Prepaid Debit Cards, Visa, Mastercard, and more

Do I need to pay any import duties or customs?

If you’re shopping in the UK, you don’t need to pay any of these duties.

If you are buying our products from outside the UK, your parcel may be subject to import duties, customs duties or taxes when it reaches your destination country. These are not included in the cost of your purchase from our website and must be paid by the parcel recipient.

Are my payment details safe shopping online with you?

Payments through our website are processed by Stripe or Paypal and we do not hold any of your card details so you can be sure you are just as safe shopping with us as if you were shopping in a high street store.

My payment doesn’t seem to be going through?

Be sure to double check your details, by typing them in again. If the payment will not go through, you can contact us or try contacting your bank.